Access to Information

Data protection contact

Zimbabwean legal framework

Omni Logistics is a Zimbabwean operation. Requests relating to personal information, fleet records, account records, platform access, and data handling are managed with reference to Zimbabwe's Cyber and Data Protection Act, applicable telecommunications, tax, company, contract, and consumer protection requirements, and any other Zimbabwean law that applies to the specific request.

Where a request involves a customer organisation, vehicle, driver, employee, authorised user, or account representative, we may need to verify both identity and authority before releasing or changing information.

How to submit a request

Send your request to info@omnilogistics.co.zw with enough information for us to:

• identify you and verify your authority to make the request;
• understand which records or personal information you are requesting;
• contact you about the request and any lawful requirements that apply; and
• respond within the applicable process and legal timeframes.

Types of requests we can receive

• requests to access personal information held about you;
• requests to access customer, vehicle, account, support, billing, or installation records where you have lawful authority;
• requests to correct or update inaccurate personal information;
• requests to delete, destroy, or de-identify information where lawful;
• objections to certain processing activities; and
• privacy or security complaints relating to the use of personal information.

Information we may ask for

• your full name and contact details;
• proof of identity or authority where needed;
• the exact record or information requested;
• the reason for the request where the law requires it; and
• any supporting context that helps us locate the correct records.

Operational note

Omni Logistics may refuse, limit, or defer a request where Zimbabwean law requires or permits us to do so, including where disclosure would expose another person's information, compromise security, breach a customer agreement, interfere with an active investigation, or conflict with a legal retention obligation. Where we cannot fulfil a request exactly as submitted, we will explain the reason as clearly as we reasonably can.